Terms of Service

1. The Service

The Service calculates a hexagram from your question and casting method using the rules of Plum Blossom Numerology (梅花易數), and a data model writes a reading based on the text of the Zhouyi (I Ching). This includes the hexagram reading, the full report and follow-ups.

Readings are cultural and reflective. They offer another angle for thinking. They are not predictions or guarantees about the future, and they are not medical, legal, financial, investment, counseling or other professional advice. For important decisions, rely on real-world information and consult a qualified professional.

2. Eligibility and accounts

You must be at least 18 years old to use the Service.

You can sign in with a code sent to your email, your LINE account or your Google account. Each person may have only one account, and each email address can be linked to only one account. Keep your email and your LINE and Google accounts secure. Actions taken after signing in with any of these methods are treated as yours.

If you signed in with LINE, when you delete your account or unlink LINE, we notify LY Corporation to end the connection between the Service and the LINE app.

One account per person. Using multiple accounts, disposable email addresses or automation to claim new-user gifts more than once is a violation of these terms.

If you notice unauthorized use of your account or any other security concern, please email us at support@wene.app as soon as possible.

3. Credits

Credits unlock full reports and follow-ups at the prices shown on the site. New users get one free full report on their first sign-in.

Credits are only a unit for using the features above. They come with no other goods, membership perks or extra rights, and cannot be used for any purpose the Service has not announced.

Credits are bought one purchase at a time, and each purchase is a separate transaction. There is no automatic renewal or automatic charge. The price, currency and number of credits are shown before you pay. Payments are processed by our payment provider, Dodo Payments, and credits are added immediately after a successful payment. You can see the order number, amount, time and crediting status under Me → Details.

Purchased credits do not expire. They cannot be transferred, exchanged for cash or earn interest.

Inviting friends: you can get your personal invite link on the Account page. When a friend signs up for the first time through your link, completes their first hexagram, and we confirm there is nothing unusual, you receive invite reward credits (the amount is shown on the site; there is a lifetime cap per person and a daily cap across the Service). Inviting yourself, inviting repeatedly with multiple accounts or emails, from the same device or network, or other abuse earns no reward, and we may take back rewards already given and suspend the account. Rewards are one level only: you earn nothing extra when your friends invite others. Invite reward credits follow all the credit rules above and cannot be exchanged for cash.

If credits are deducted twice, deducted in error, or affected by any other problem that is our fault, we will restore the credits or provide the service again after checking.

If a report or follow-up fails to generate for system reasons, you can regenerate it for free. No credits or free reports are used again.

Refund terms for credits are described in our Refunds policy.

If we find credits obtained improperly (for example by exploiting bugs or misusing payment methods), we may remove those credits and suspend the account.

4. Acceptable use

You agree not to: enter other people's personal information or details that identify them; use the Service for anything illegal, harassing, discriminatory or that infringes others' rights; access the Service with crawlers, scripts or other automation; try to bypass the human verification, usage limits or payments; or interfere with or attack our systems.

For questions involving self-harm, harming others or immediate danger, the Service does not provide a hexagram reading and points you to support resources. If you are in danger, contact your local emergency number now.

Please don't put sensitive information unrelated to your question into it, such as ID numbers, bank account passwords, credit card numbers and security codes, or unnecessary medical details.

5. Content and intellectual property

Your questions remain yours. You allow us to process them as needed to provide the Service, including sending them to data model providers to generate readings (see our Privacy Policy).

You may read, save and share your reports for personal use. The site design, text, software and trademarks of the Service belong to 問易 WENE 團隊 or its licensors. The Zhouyi text itself is in the public domain. Birthplace names, longitudes and time zones used for BaZi come from countries-states-cities-database, used under the ODbL.

Who owns generated content and how far it is protected by copyright depends on the laws of each place. We do not guarantee that generated content is exclusive to you or that it will qualify for copyright protection.

6. Limits of generated content

Content generated on this platform may be inaccurate, incomplete or not what you expected. We check verifiable parts such as hexagram names and quotations from the classic, but we do not guarantee that a reading fits your particular situation. Whether to act on it is your decision.

7. Changes, suspension and termination

We may change, suspend or end all or part of the Service for maintenance, improvement or legal reasons, and will announce this on the site in advance where possible. If this prevents you from using credits you bought, we will handle it under our Refunds policy.

If a major failure that is our fault keeps you from getting a service you paid for, we will, as appropriate, fix it, return the credits, provide the service again or issue a refund.

If we decide to permanently stop all or the main paid services, we will announce the end date on the site a reasonable time in advance and handle unused credits under our Refunds policy.

If you breach these terms, we may take necessary and reasonable measures based on the breach, including suspending or closing your account.

You can delete your account and all data at any time on the Account page. Deletion cannot be undone. If you want a refund of unused purchased credits, request it under our Refunds policy before deleting.

8. Limitation of liability

To the extent permitted by law, the Service is provided "as is". We are not responsible for decisions you make based on a reading or their outcomes.

Our liability to you is limited to the amount you actually paid to the Service in the 12 months before the event, except for damage caused by our intent or gross negligence, or where the law provides otherwise.

These terms do not exclude or limit your consumer protection, personal data protection or other mandatory rights under the law, and do not exempt us from any liability that cannot be excluded by law.

9. Changes to these terms

We may update these terms and will post the new version and its effective date on the site. We will notify you of material changes on the site or by email. Continuing to use the Service after the effective date means you accept the updated terms. If a change affects your important rights, we will notify you in a reasonable way and, where necessary, ask for your explicit consent.

Changes do not affect the main terms of transactions made before the change, or your rights under the law.

10. Governing law and jurisdiction

These terms are interpreted and enforced under applicable local law. Both parties will first try to resolve any dispute arising from these terms in good faith; failing that, the dispute will be handled by a court with jurisdiction under local law. Your consumer protections under local law are not affected by these terms.

11. Other provisions

If any provision of these terms is found invalid, the other provisions remain in effect. Where the law provides otherwise, the law applies.

Matters not covered by these terms are handled under applicable law and the principle of good faith.

12. Contact and complaints

For questions or complaints about these terms, the Service, transaction records, credit deductions or refunds, email support@wene.app. We will reply within 5 business days, and if we need to look into it further, we will keep you updated on progress.